Our 2-Year Warranty on Nubuck Leather Wallets

At NUBÖCK, we stand behind the quality and craftsmanship of our Nubuck leather wallets. We are offering a 2-year warranty from the date of purchase. This warranty is part of our commitment to delivering durable, high-quality products and is designed to give you peace of mind when you invest in our items.

What Our Warranty Covers

Our warranty covers any manufacturing defects in materials or workmanship. We adhere to Norway and EU consumer protection laws, which provide strong safeguards for you as a customer. Under these laws:

  • You are entitled to a product that meets the agreed-upon standards and is free from faults at the time of delivery.
  • In the event of any defects, we will repair or replace the wallet at no extra charge to you, ensuring that you receive a product that meets our quality standards.

What’s Not Covered

While we are dedicated to ensuring your satisfaction, certain items fall outside the warranty:

  • Normal Wear and Tear: Over time, leather develops a unique patina, adding to its character. This natural aging process, as well as wear from regular use, is not considered a defect and is not covered by our warranty.

  • Accidental Damage or Misuse: Any damage caused by improper care, exposure to extreme conditions, or accidental misuse will not be covered.

How to Make a Warranty Claim

If you experience any issues with your wallet that fall under the warranty coverage, here’s how you can make a claim:

  1. Contact Us: Email us at contact@nubock.com with your proof of purchase, a description of the issue, and photos showing the defect.
  2. Shipping Costs: While we will cover the repair or replacement cost, please note that shipping costs are covered by the customer. This applies to both sending the item to us for inspection and receiving the repaired or replaced item.
  3. Approval and Processing: Once we assess the item and confirm it falls under warranty, we will process your request within 7-10 business days.

Additional Information

We are dedicated to sustainable practices and use high-quality materials to ensure longevity. To make the most of your Nubuck leather wallet, we recommend following our Care and Maintenance Guide to preserve its condition and beauty.