Do you offer a warranty on your wallets?
Yes, we’re proud to offer a 2-year warranty on all of our Nubuck leather wallets. We stand behind the quality and craftsmanship of our products, so if you encounter any issues related to materials or workmanship within the first two years, we’ll be here to help.

For more details on what’s covered and how to make a warranty claim, please visit our Warranty Information page.

What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Please contact contact@nubock.com to initiate a return.

How do I return a wallet?
First, email us at contact@nubock.com to let us know you’d like to return your wallet. Our team will provide you with detailed instructions on how to proceed and the next steps to ensure a smooth process.

When can I expect my refund?
Once we receive and inspect your return, we’ll notify you of approval or rejection. Approved refunds are processed within 30 days to your original payment method.

Do you offer exchanges?
Currently, we only offer returns for unused items. If you’d like a different item, please place a new order.

Where do you ship to?
You will find an overview of all the countries we will ship to on Shipping & Delivery.

How long does shipping take?
Shipping times vary depending on your location. On average, orders are delivered within 5-10 business days.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order details.

Do you offer international shipping?
Currently, we only ship to the countries listed above. If you cannot find your country in the overview, you are welcome to contact us to see if we can find any solutions for you.

Do you offer tracking on shipments?
Yes, we provide tracking on all our shipments to ensure you know exactly where your order is from the moment it leaves our warehouse until it arrives at your doorstep. Once your order has shipped, we’ll send you a tracking number via email so you can monitor its progress in real time.

How can I place an order?
Orders can be placed directly through our website. Simply add the desired wallet to your cart, proceed to checkout, and follow the prompts to complete your purchase.

What payment methods do you accept?
We accept VISA, Mastercard, American Express and Apple Pay.

How can I track my order?
After your order is shipped, we will send you a tracking number via email so you can monitor its delivery status.

Alternatively, you can also track your order via this link

Can I modify or cancel my order after it’s placed?
Orders can be modified or canceled within a certain timeframe after purchase. Please contact us as soon as possible at contact@nubock.com for assistance, with the subject: "Change/cancel order".

What is Nubuck leather, and how is it different from other leathers?
Nubuck leather is top-grain leather that’s been sanded or buffed on the outside to give it a velvety texture. It’s similar to suede, but Nubuck is more durable because it uses the outer layer of the hide, making it resilient and ideal for everyday items like wallets.

Are the wallets unisex?
Yes, our NUBÖCK leather wallets are designed to suit anyone looking for a minimalistic and stylish accessory.

How do I care for my NUBÖCK leather wallet?
To care for your NUBÖCK wallet, regularly brush it with a Nubuck brush to remove dust and maintain its texture. Applying a Nubuck protector spray can also help repel water and reduce staining.

Is Nubuck leather waterproof?
Nubuck leather is water-resistant to a degree but not entirely waterproof. For best results, keep it away from excessive moisture and apply a protector spray for added resistance.

What can I do if my NUBÖCK gets stained?
Use a special Nubuck eraser or cleaner to treat light stains, followed by brushing to restore the texture. For tough stains, consult a professional leather cleaner to avoid damaging the material.

Will Nubuck leather develop a patina over time?
Yes, over time, Nubuck leather develops a unique patina that enhances its character, making each wallet distinctive.